Terms of Sales

Terms and conditions

General conditions of sale as of 01/19/2024 | A19012024

ARTICLE 1: PREAMBLE

These general conditions of sale apply to all sales concluded on the website https://www.le-renaissance.com/. The website https://www.le-renaissance.com/ is a service of the company SEHR specializing in the hotel and catering sector. The general conditions govern the relations between the company SEHR, a single-member SARL with capital of €20,000, whose head office is located at 225 Avenue de Villeneuve 40000 Mont-de-Marsan, registered under number 439 081 449 with the RCS of Mont de Marsan, and the Client.

The Le Renaissance website markets the following products:

Tasting menu
Renaissance Menu
Gift
Stays
Takeaway menus

Before the process of placing his order, the customer declares to have read and accepted the general conditions of sale. Validation of the order therefore constitutes acceptance of the general conditions of sale.

ARTICLE 2: SCOPE OF APPLICATION

These general conditions of sale apply, without restriction or reservation, to all products and services offered by the company SEHR. In the absence of specific provisions stipulated in writing, placing an order with SEHR implies full acceptance of these general conditions of sale. They are accessible at any time on the site (https://www.le-renaissance.com/conditions-generales-de-vente/) and will prevail, where applicable, over any other version and over the own conditions of purchase. or others from the Customer.

ARTICLE 3: CUSTOMER RESPONSIBILITY

The Customer must take care of and ensure that any authorizations relating to related rights or copyrights resulting therefrom are obtained. The information disseminated on the website by the Client after it has been put online is under his sole and exclusive responsibility. The Customer undertakes to provide the hotel restaurant Le Renaissance with fair, high-quality data that complies with current legislation. The Customer undertakes to respect all legal and regulatory requirements in force relating to IT, files and freedoms.

ARTICLE 4: INTELLECTUAL PROPERTY

All elements published within the site https://www.le-renaissance.com/, such as sounds, images, photographs, videos, writings, animations, programs, graphic charter, utilities, databases, software are protected by the provisions of the Intellectual Property Code and belong to the seller. The buyer undertakes not to infringe the intellectual property rights relating to these elements and in particular to reproduce, represent, modify, adapt, translate, extract and/or reuse a qualitatively or quantitatively substantial part thereof, exclusion of acts necessary for their normal and compliant use. Any use made without the author's consent will therefore constitute an act of infringement and may be subject to the necessary recourse. .

ARTICLE 5: FORCE MAJEURE

All situations beyond the control of the parties which prevent the fulfillment of their obligations under normal conditions are considered as grounds for exemption from the obligations of the parties and lead to their suspension. It is imperative to immediately inform the other party of the occurrence and disappearance of the circumstances mentioned above. Any exceptional event or context, independent of the parties, unforeseeable, inevitable and beyond their control, will be considered as a case of force majeure, which cannot be avoided despite all reasonable efforts undertaken. Are expressly considered as unforeseen circumstances and cases of force majeure, in addition to those generally accepted by the jurisprudence of the French courts: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, termination of communications networks or problems related to communications networks external to users. The parties will carry out a mutual approach in order to assess the impact of the event and reach an agreement on the terms of continued execution of the contract. If the force majeure situation continues beyond three months, the affected party will be able to terminate these general conditions.

ARTICLE 6: COMPUTING AND FREEDOMS

In order to process the buyer's order and create invoices, the personal information provided by the latter is essential. They may be transmitted to the seller's partners responsible for the execution, processing, management and payment of orders. The buyer has the possibility of permanently consulting, modifying, rectifying and opposing the information concerning him. He can exercise this right according to the terms and conditions specified on the site www.le-renaissance.com

ARTICLE 7: PARTIAL NON-VALIDATION

If one of the clauses of these general conditions is deemed invalid or declared as such under a law, a regulation or following a final decision rendered by a competent court, the other clauses will retain their full validity and effectiveness. .

ARTICLE 8: NON WAIVER

The absence of prevalence by one of the parties regarding a violation of the obligations mentioned in the present general conditions cannot be considered in the future as a waiver of said obligation.

ARTICLE 9: APPLICABLE LAW

The application of French laws governs these general conditions. The judicial court is the competent authority, both for the fundamental principles and for the required formalities. If a dispute or claim arises, the buyer must first contact the seller in order to reach an amicable settlement.

ARTICLE 10: PROTECTION OF PERSONAL DATA

Data collected

The personal data on this site are as follows:

Account opening: during the user account creation process, their name is collected; first name ; email address ; Phone Number ; address ;
Connection: when the user connects to the website, he records his name, first name, connection data, usage data, location data and his payment data;
Payment: as part of the payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card;
Communication: when the website is used to communicate with other members, data concerning the user's communications are subject to temporary retention;
Cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings.

Use of personal data

The purposes of collecting personal data from users are the provision of website services, their improvement and the maintenance of a secure environment.
Sharing personal data with third parties
Personal data may be shared with third party companies in the following cases:

When the user uses payment services. Indeed, for the implementation of the service, the website is in contact with third-party banking and financial companies;
When the user publishes, in the free comment areas of the website, information accessible to the public;
When the user authorizes a third party's website to access their data;
If required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and legal procedures;
If the website is involved in a merger, acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

Security and Privacy

Organizational, technical, software and physical measures are implemented by the website to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

According to the regulations applicable to personal data, users have the following rights, which they can exercise by making a request to the following address: contact@le-renaissance.com:

The right of access: they can exercise their right of access, to know the personal data which concerns them. Before applying this right, the website may require confirmation of the user's identity to ensure its veracity.
The right of rectification:
If the information held by the website is not accurate, it is possible to request that personal data be updated.
The right to delete data:
In accordance with the provisions of the GDPR, users have the possibility to request the deletion of their personal information by submitting a request.
The right to limitation of processing: The website allows users to request a limitation of the processing of their personal data, in accordance with the hypotheses defined by the GDPR.
The right to object to data processing:
The assumptions provided for by the GDPR allow users to express their disagreement regarding the processing of their data.
The right to portability: users can request that the website hand over the personal data provided to them in order to transmit them to a new website.

ARTICLE 11: Cancellation of order

You have a right of withdrawal in accordance with the provisions of article L.121-21 of the Consumer Code. The buyer has 14 days to reconsider his purchasing decision from the date of conclusion of the contract.
To exercise your right of withdrawal, you must call the hotel restaurant Le Renaissance on 05 58 51 51 51.

If the right of withdrawal is exercised within the aforementioned period, the price of the service(s/product(s) purchased will be refunded. The exchange (subject to availability) or refund will be made within 72 hours from the declaration of cancellation by the customer and at the latest, within 14 days from the declaration of cancellation.

ARTICLE 12: METHOD OF PAYMENT AND RESERVATION OF OWNERSHIP

This is an order with payment obligation. When you place an order with payment obligation, this means that placing the order involves payment by the buyer. To pay for their order, the buyer can pay by credit card on the site https://www.le-renaissance.com/. Please note that if officially accredited organizations refuse authorization for payment by credit card, or if you do not pay, the seller reserves the right to suspend all management of your order and any delivery. Please also note that you will be able to benefit from the service(s) purchased only after full payment of the price thereof. In the event that you do not pay an invoice when due, the company SEHR may also demand the cancellation of the sale after sending a simple formal notice.